Support Policy Page

This Mbata Store Support Policy describes what support you can expect from us in regards to Mbata Store Service.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

Coverage of Support Services

We only support our Products, sold on mbatastore.com.

This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference: Interpreting the use Terms and  Password and Account security.

The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent, the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.

The defined terms in the Supplementary Glossary below in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms.

What our Support Services Do not Cover

Our Support Service does not cover our Products supplied by Third Parties who are not affiliated with Mbata Store.

Also, our support service does not cover products that are not delivered by a Delivery Boy registered in Mbata Store.

Product Support Channels

We provide Support Services through our Support desk – this can be Live Chat or Email based support. We do not consistently provide our Support Service through any other channel (including, but not limited to Facebook, Twitter, or over the phone) at this time.

You need to submit an email to mbatastore@gmail.com to take advantage of our Support Service. Please bear in mind what we do support when submitting your email. We may ask you to send us your login details if we need them to assist you. Our email, and information you share with us are confidential. Only you and our support team will see your email.

Also, you can submit a ticket code to get Support Service as soon as possible. We may ask you to send us your login details if we need them to assist you. Our email, and information you share with us are confidential. Only you and our support team will see your email.

Other Support Options

You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.

Our frequently answered questions (or “FAQs”) contain answers to common questions and may help answer questions you may have. These FAQs are relatively generic and may not be directly relevant to your specific query or challenge.

Supplementary Glossary

·        Electronic Communications” means any text, voice, sound, image, or video message sent over an electronic communications network that can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient or on the recipient’s behalf.

·         “Support Policy” means this support policy, as amended from time to time;

·        Terms” means the Mbata Store Website Use Terms located at https://mbatastore.com/terms